Refunds & Cancellation.

The movement assessment

Coaching begins with the assessment, which is charged upfront. It reserves a block of time and produces your written movement profile, which is yours to keep whether or not you continue. If you go on to coaching, the assessment fee may be applied to your first month, as described where you book. Because the assessment is delivered once it takes place, it is non-refundable after it has been completed.

Ongoing coaching

Ongoing coaching is billed in advance for each cycle (for most clients, monthly). Your plan renews automatically until you cancel. You may cancel at any time to stop the next renewal; cancelling takes effect at the end of the cycle you have already paid for, and you keep access until then. We do not pro-rate or refund the current cycle once it has begun, since the plan and coaching time for that period have been allocated to you.

How to cancel

Email train@yogiathletics.com before your next billing date and we will confirm the cancellation. There is no cancellation fee and no lock-in beyond the cycle already paid.

Rescheduling and missed sessions

• Rescheduling.Give at least 24 hours’ notice and we will move your session to the next available time at no charge.
• Late cancellations.A session cancelled with less than 24 hours’ notice may be treated as used.
• No-shows. A missed session without notice is treated as used and is not refunded or rescheduled.
• If we reschedule. If we ever need to move a session, we will offer a prompt alternative or, where that is not possible, credit it back to you.

When a refund applies

Because coaching, assessments and training plans are personalised digital services delivered to you, they are generally non-refundable once provided. We will, however, put things right where we have made a genuine error, failed to deliver a service you paid for, or where a refund is required by applicable consumer-protection law. If you are unhappy with your coaching, tell us — we would rather fix it than leave you dissatisfied.

How to request a refund

Email train@yogiathletics.com with your name, the service in question and what went wrong. We aim to respond within a reasonable time. Approved refunds are returned to your original payment method.

Chargebacks

If something looks wrong on your statement, please contact us first — most issues are resolved quickly. Raising a chargeback before contacting us may lead to suspension of coaching while the dispute is reviewed.

Your statutory rights

Nothing in this policy removes rights you have under Ontario’s Consumer Protection Act or other consumer-protection law that applies to you. Where such law gives you a stronger right than this policy, that law prevails.

This policy should be read together with our Terms of Service.